docs: start "our process" docs

docs/latest/our-process.md

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+# Our Process
+
+Our process is a living, breathing thing. We strive to have regular [retrospectives][retrospective] that help us
+shape and adapt our process to our team's current needs. This document attempts to capture the broad strokes of
+that process, and how it
+
+
+
+
+- Issue Triage
+- Issue Curation (["backlog grooming"][groom-backlog])
+
+## Issue Triage
+
+[GitHub issues][gh-issues] are the best way to provide feedback, ask questions, and suggest changes to the OHIF Viewer's core
+team. Community issues generally fall into one of three categories, and are marked with a `triage` label when created.
+
+
+|Issue Template Name     | Description                                                                             |
+|------------------------|-----------------------------------------------------------------------------------------|
+|Community: Report 🐛  | Describe a new issue; Provide steps to reproduce; Expected versus actual result?         |
+|Community: Request ✋  | Describe a proposed new feature. Why should it be implemented? What is the impact/value? |
+|Community: Question ❓ | Seek clarification or assistance relevant to the repository.                             | 
+
+_fig. Table containing issue template names and descriptions_
+
+Issues that require `triage` are akin to support tickets. As this is often our first contact with would-be adopters and
+contributors, it's important that we strive for timely responses and satisfactory resolutions. We attempt to accomplish  this
+by:
+
+1. Responding to issues requiring `triage` at least once a week
+2. Providing clear "in-progress" and "complete" states for issues
+
+
+> Less obviously, patterns in the issues being reported can highlight areas that need improvement. For example, users often have
+difficulty navigating CORS issues when deploying the OHIF Viewer -- how do we best reduce our ticket volume for this issue?
+
+<!--
+  LINKS
+-->
+
+<!-- prettier-ignore-start -->
+[groom-backlog]: https://www.agilealliance.org/glossary/backlog-grooming
+[retrospective]: https://www.atlassian.com/team-playbook/plays/retrospective
+[gh-issues]: https://github.com/OHIF/Viewers/issues/new/choose
+<!-- prettier-ignore-end -->