diff --git a/extensions/dicom-segmentation/src/index.js b/extensions/dicom-segmentation/src/index.js
index 5deac6dce..0eee8b452 100644
--- a/extensions/dicom-segmentation/src/index.js
+++ b/extensions/dicom-segmentation/src/index.js
@@ -33,10 +33,17 @@ export default {
     const ExtendedSegmentationPanel = props => {
       const { activeContexts } = api.hooks.useAppContext();
       const onDisplaySetLoadFailureHandler = error => {
-        LoggerService.error({ error, message: error.message });
+        const message =
+          error.message.includes('orthogonal') ||
+          error.message.includes('oblique')
+            ? 'The segmentation has been detected as not planar,\
+    If you really think it is planar,\
+    please adjust the tolerance in the segmentation panel settings (at your own peril!)'
+            : error.message;
+        LoggerService.error({ error, message });
         UINotificationService.show({
           title: 'DICOM Segmentation Loader',
-          message: error.message,
+          message,
           type: 'error',
           autoClose: false,
         });
diff --git a/platform/core/src/utils/loadAndCacheDerivedDisplaySets.js b/platform/core/src/utils/loadAndCacheDerivedDisplaySets.js
index beb3764e8..cbcc97498 100644
--- a/platform/core/src/utils/loadAndCacheDerivedDisplaySets.js
+++ b/platform/core/src/utils/loadAndCacheDerivedDisplaySets.js
@@ -119,10 +119,18 @@ async function loadAndCacheDerivedDisplaySets(
         ) {
           if (recentDisplaySet.Modality === 'SEG' && logger) {
             const onDisplaySetLoadFailureHandler = error => {
-              logger.error({ error, message: error.message });
+              const message =
+                error.message.includes('orthogonal') ||
+                error.message.includes('oblique')
+                  ? 'The segmentation has been detected as not planar,\
+          If you really think it is planar,\
+          please adjust the tolerance in the segmentation panel settings (at your own peril!)'
+                  : error.message;
+
+              logger.error({ error, message });
               snackbar.show({
                 title: 'DICOM Segmentation Loader',
-                message: error.message,
+                message,
                 type: 'error',
                 autoClose: false,
               });
diff --git a/platform/viewer/src/connectedComponents/ConnectedStudyBrowser.js b/platform/viewer/src/connectedComponents/ConnectedStudyBrowser.js
index 6a9e985bc..b3cdc4523 100644
--- a/platform/viewer/src/connectedComponents/ConnectedStudyBrowser.js
+++ b/platform/viewer/src/connectedComponents/ConnectedStudyBrowser.js
@@ -20,10 +20,18 @@ const mapDispatchToProps = (dispatch, ownProps) => {
         const { Modality } = displaySet;
         if (Modality === 'SEG' && servicesManager) {
           const onDisplaySetLoadFailureHandler = error => {
-            LoggerService.error({ error, message: error.message });
+            const message =
+              error.message.includes('orthogonal') ||
+              error.message.includes('oblique')
+                ? 'The segmentation has been detected as not planar,\
+          If you really think it is planar,\
+          please adjust the tolerance in the segmentation panel settings (at your own peril!)'
+                : error.message;
+
+            LoggerService.error({ error, message });
             UINotificationService.show({
               title: 'DICOM Segmentation Loader',
-              message: error.message,
+              message,
               type: 'error',
               autoClose: false,
             });
diff --git a/platform/viewer/src/connectedComponents/ViewerMain.js b/platform/viewer/src/connectedComponents/ViewerMain.js
index 94c1ccca7..14f2cd4c9 100644
--- a/platform/viewer/src/connectedComponents/ViewerMain.js
+++ b/platform/viewer/src/connectedComponents/ViewerMain.js
@@ -145,10 +145,17 @@ class ViewerMain extends Component {
       const { Modality } = displaySet;
       if (Modality === 'SEG' && servicesManager) {
         const onDisplaySetLoadFailureHandler = error => {
-          LoggerService.error({ error, message: error.message });
+          const message =
+            error.message.includes('orthogonal') ||
+            error.message.includes('oblique')
+              ? 'The segmentation has been detected as not planar,\
+      If you really think it is planar,\
+      please adjust the tolerance in the segmentation panel settings (at your own peril!)'
+              : error.message;
+          LoggerService.error({ error, message });
           UINotificationService.show({
             title: 'DICOM Segmentation Loader',
-            message: error.message,
+            message,
             type: 'error',
             autoClose: false,
           });